Performance Measurements
A statewide delivery system is only successful if operations are predictable and reliable. While the challenges of doing this in a rapid and affordable manner are myriad and compounded by a state as big, diverse, and oddly-shaped as New York, NYSHEI will apply metrics to LAND performance. Only by tracking performance can we adequately identify issues and make improvements.
| LAND Metrics: Derived from Velocity tracking statistics | ||||||||||||
| Transactions | Early Deliveries | On-Time Deliveries | Percent of Deliveries On-Time or Early | Late Deliveries | Deliveries 1 hour late or less | Deliveries 2 hours late or less | Percent of all deliveries more than 2 hours late | Number of Issues logged at CEC | Number of logged issues taking more than 1 day to resolve | Most common issue | Hub recording most issues logged | |
| 2011 April | 2,399 | 1,237 | 491 | 72.0% | 611 | 227 | 354 | 10.7% | 6 | 0 | missed pickup (5) | 3 different with 2 each |
| 2011 May | 2,397 | 1,187 | 432 | 67.5% | 744 | 239 | 369 | 15.6% | 5 | 1 | missed pickup (3) | Albany (2) |
| 2011 June | 2,398 | 1,361 | 482 | 76.9% | 449 | 231 | 343 | 4.4% | 25 | 1 | missed pickup (14) | Syracuse (8) |
| 2011 July | 2,285 | 1,191 | 411 | 70% | 499 | 234 | 373 | 5.5% | 32 | 7 | missed pickup (23) | Syracuse (11) |
| 2011 August | 2630 | 1,475 | 471 | 73.9% | 515 | 217 | 343 | 6.5% | 15 | 2 | missed pickup (13) | Teterboro (6) |
