Number of packages

There is no limit to the number of packages that can be shipped daily.

Shipping supplies

Nylink will supply each participating member with an initial supply of bags, bag closures, and a label template. Please only use the LAND bags for sending materials to your LAND partners through the LAND system. If your library’s supply of LAND bags or bag closures is running low please notify Dennis Mott at Schenectady County Community College.  Mr. Mott is the volunteer LAND bag coordinator and will replenish your supply as soon as possible.

Expected Turnaround Time

Velocity Express is the courier service utilized by LAND.  Velocity maintains an expected turnaround time of 24 hours within a zone (meaning north or south of Newburgh) and 48 hours between zones (if an item has to cross Newburgh to the north or south to reach its destination). Courier service drivers are expected to arrive at the same time each day within a one-hour window.

How to LAND it there

Find your Partner: all participating LAND libraries are listed on the LAND Partners list arranged alphabetically by OCLC symbol and Institution name. Your library can ship to and receive from all the libraries on this list using the LAND program.

Place ILL items to be sent in a LAND bag, zip the bag closed, and secure with a zip tie closure. Multiple items going to one location may be placed in the same bag; however items going to different locations must be placed in separate bags. The courier will not be opening the bags, and therefore will not be able to sort items within the same bag to go to different locations. If you are sending an item that does not fit in a LAND bag, you may send the item in a padded mailer or box. Please label the package as you would a LAND bag.

How do I label the packages?

All the courier requires on the label is the name and city of the originating and destination library. The format of the label is the same as if you are addressing an envelope. Place the destination in the middle of the label with a larger font and your library in smaller print in the upper left hand corner. A label template is available for your use, however pre-cut 3 x 5 index cards will also fit in the windowed envelope.

Here’s a template of how the 3″x5″ label should look (note the variables to be filled in are in italics)

What to Send

• Books
• Periodicals
• Newspapers
• Audio-visual materials*
  • video and audio cassettes
  • sound recordings
  • CDs
  • DVDs

  including video and audiocassettes, sound recordings, CD’s

*Due to the fragile nature of some AV packaging, Velocity recommends that AV materials be sent inside a hard plastic container or wrapped in bubble wrap.

What NOT to Send

• Office equipment
• Personal Correspondence
• Promotional Items
• Rare or valuable books or periodicals
• Items that cannot be replaced

Lost and Damaged Materials

If your LAND bag does not contain all the expected materials please first contact the sending library.

Any issues with missing or damaged items should be directed to the Velocity Customer Experience Center.  If they do not provide an appropriate solution within a reasonable time frame please send your concerns to Jason Kramer at NYSHEI.

More LAND bags

Dennis Mott of Schenectady County Community College has volunteered to coordinate the delivery of LAND bags.  If you need more bags simply email Mr. Mott and specify the type and amount of bags needed.

Holidays

There is no LAND service on the following holidays:

• New Year’s Day
• President’s Day
• Memorial Day
• Independence Day
• Labor Day
• Veteran’s Day
• Thanksgiving Day
• Day after Thanksgiving
• Christmas Day

Library Closures

If your library is going to be closed on a day when you would normally receive a LAND pickup/delivery, please notify The Velocity Customer Experience Center at LandServInquiry@velocityexp.com. Please provide a minimum of 48 hours advance notice.

Libraries Participating in LAND

Currently  there are 113 LAND Libraries.  All of whom are among the 145 members of NYSHEI.

Tracking and Reporting Statistics

LAND offers tracking at the library level.  Your library will be issued a barcode which should be placed at your designated pickup and delivery location. Your courier is required to scan this barcode at every stop. This allows LAND bags to be tracked as they move through the system. Item level tracking is not available at this time.

Your library should also track LAND usage. All LAND participants should count the number of bags and items sent by LAND each month, and retain thorough records.

LAND Participants as Preferred Lenders – Using Custom Holdings

If your library participates in LAND  you may wish to create a LAND Custom Holdings Group. Custom Holdings is an OCLC ILL feature that allows you to automatically display holdings for groups of preferred lenders.